Privacy Policy

Welcome to Zingela! Your privacy is important to us. This Privacy Policy outlines how we collect, use, maintain, and disclose information collected from users ("you") of our website and services.

1. Information Collection

We collect information from you when you visit our website, make an enquiry, or engage with our services. This information includes, but is not limited to:

  • Personal Identification Information: Name, email address and phone number, if provided.
  • Non-Personal Identification Information: Browser type, device type, IP address, and browsing patterns on our site.
  • Usage Data: Information about how you use and navigate our website.

2. Use of Collected Information

The information we collect is used in the following ways:

  • To Provide Services: To process your enquiry.
  • To Improve User Experience: We use Hotjar to collect anonymous usage data to understand how users interact with our website. This data helps us improve website functionality and user experience.
  • To Communicate: To respond to inquiries, and provide customer support.

3. Data Security

We adopt appropriate data collection, storage, and processing practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. All sensitive information exchanged between you and our website is encrypted using secure socket layer (SSL) technology.

4. Sharing Information

We do not sell, trade, or rent your personal identification information to others. We may also disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Hotjar Usage

We use Hotjar to analyze how users interact with our website. Hotjar collects data on user behavior and feedback anonymously. This information helps us improve the functionality and usability of our website. Hotjar does not track or record personal information, and all data collected by Hotjar is kept anonymous and secure.

6. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that track information about your visit to our site. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

7. Third-Party Services

We collaborate with third-party service providers to assist property owners in managing their properties. One such third-party service is MRI Palace, which users can access through their own login credentials. While this service aids in the property management process, please note the following:

  • Independent Access: You will have a separate login and password for MRI Palace, which you manage independently.
  • Privacy and Security: Zingela does not have access to, nor do we collect or store, your login credentials or any personal information you provide to MRI Palace.
  • Limited Use: The third-party service only accesses your information as necessary to perform specific tasks related to property management on our behalf and is contractually obligated not to disclose or use your information for any other purpose.

8. Changes to This Privacy Policy

Zingela reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.